Shipping

Last updated: February 5, 2025

Introduction

1.1. This Shipping Policy explains how orders are processed, shipped, and delivered from our online store.

1.2. The store operates under the brand name “WillyWally”. WillyWally is a trademark owned by WILLYWALLY Sp. z o.o. (Bohaterów Warszawy 23/2, 02-495 Warsaw, Poland, VAT: PL5223274903).

1.3. All orders placed through this store are sold and fulfilled by:
WILLYWALLY Sp. z o.o.
Bohaterów Warszawy 23/2
02-495 Warsaw
Poland
VAT: PL5223274903

1.4. References to “we”, “us”, and “our” in this Shipping Policy mean WILLYWALLY Sp. z o.o., operating under the WillyWally brand.

Order Processing

2.1. Most products are held in stock as components and are assembled into complete sets when you place an order.

2.2. Please allow approximately 3–5 working days for us to process and prepare your order before shipment. During peak seasons, processing times may be slightly longer.

2.3. You will receive a shipping confirmation email once your order has been dispatched. This confirmation will typically include tracking information or a link to track the shipment.

Shipping Methods and Carriers

3.1. We ship using reputable carriers and shipping platforms, which may include:
– DHL, FedEx, UPS and other international couriers;
– local postal services;
– shipping orchestration platforms such as ShippyPro or EasyShip.

3.2. The specific carrier and service used for your order may vary depending on your location, the size and weight of the shipment, and current operational considerations.

Shipping Costs

4.1. Shipping costs are calculated during checkout and depend on factors such as destination country, shipping method, and order weight/size.

4.2. Any applicable shipping charges will be shown clearly before you confirm your order. If we offer free or discounted shipping promotions, the conditions and eligibility criteria will be indicated in the store.

Delivery Times

5.1. Estimated delivery times are displayed at checkout. These are estimates only and are not guaranteed. Actual delivery times may vary due to factors outside our control, including but not limited to:
– carrier delays;
– customs inspections;
– local postal or weather disruptions.

5.2. Standard delivery within certain regions may take a few working days after dispatch; international deliveries may take longer depending on the destination.

International Shipping, Duties and Taxes

6.1. We ship to many countries worldwide.

6.2. For orders shipped outside Poland or outside the European Union, your order may be subject to import duties, taxes, and customs clearance fees imposed by the destination country.

6.3. These charges are not included in our product prices or standard shipping fees unless explicitly stated and are the responsibility of the recipient. We have no control over these charges and cannot predict their amount.

6.4. Customs policies vary widely between countries. Please contact your local customs office for more information if you are unsure whether charges will apply.

6.5. Customs inspections may cause delays beyond the original delivery estimate. We are not responsible for such delays.

Risk of Loss and Title

7.1. For consumers, the risk of loss or damage passes to you only when the goods are delivered to you or to a person designated by you. Until delivery, we remain responsible for the shipment.

7.2. We take care to pack products securely, but we cannot guarantee that carriers will not mishandle packages. If your parcel appears visibly damaged on delivery, it is helpful to note this with the carrier and document it with photos, then contact us as soon as possible.

Failed Deliveries and Return to Sender

8.1. Please ensure that the delivery address you provide is complete and accurate. This includes any apartment, suite, or floor numbers, as well as correct postal codes.

8.2. If a parcel is returned to us due to an incorrect address, unclaimed delivery, or refusal not related to visible damage, we will contact you to arrange re-shipment where possible. Additional shipping fees may apply.

8.3. If a parcel is returned to us for the reasons in clause 8.2, we may, where appropriate and permitted by law, either (i) re-ship the order at your cost, or (ii) treat the return as a return under the right of withdrawal (where applicable) and issue a refund of the product price minus the original shipping costs and any direct return-to-sender costs charged by the carrier. Where the right of withdrawal does not apply, or where a refund is not required by law, we may decline a refund or deduct reasonable costs incurred as a result of the failed delivery.

Relationship with Returns Policy

9.1. This Shipping Policy should be read together with our separate Returns Policy. Shipping conditions for defective or damaged products, and information about refunds, are described in detail in the Returns Policy.

Contact

10.1. If you have questions about shipping, delivery times, or the status of your order, please contact us at:
care@willywally.com

We will do our best to assist you and provide updated information.